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Aspire Sports and Cultural Trust (Aspire) is committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

The website  is owned and operated by Aspire.

We may collect personal information from you in the following ways:

  • When you make a phone call or send an e-mail to seek information about our services;
  • When you sign up to one of our services or join one of our activities;
  • Recruitment and employment;
  • When your data has been passed to us a partner with your permission (for instance GPs)
  • Through our use of the Cookies on our website (please see our Cookies Policy);
  • Through your request for publications and other marketing materials;
  • Through your request for information about our services and related topics and events;
  • Through your registration for events and competitions and
  • Through your contacting us with enquiries and comments.

If you take one of the steps mentioned above, we may collect and process personal information about you such as:

  • Your name, address, email address and other contact information;
  • Records of your correspondence with us, if you have contacted us;
  • Interests;
  • Heath and medical information;
  • Your goals, performance and attainment;
  • Details of your visit to the website or our facilities;
  • Multimedia files such as photographs, video footages and CCTV*;
  • Information about your service user experiences and activities, and
  • Any other information provided to us by our partners such as age.

*We use security cameras in order to ensure the safety and security of our members throughout the GL1 and Oxstalls site, including the areas designated as female only on specified days. Where possible, we try to ensure that female members of staff are available on those days, however the safety of our members is our priority and this sometimes means that male staff members are necessary to ensure adequate staffing levels are maintained at all times. We do ensure that no male members of staff enter the spa area during this time unless required to do so for an emergency and that access to surveillance camera footage is restricted to as few people as possible while still achieving our objective of ensuring the safety of our members. CCTV footage is held for 30 days and then permanently deleted unless we have been notified of a safety or security incident which may require the footage to be retained for longer.

We never buy personal data from third parties or trade data with other organisations. However, there are times when we have to report to regulators or other relevant bodies and in those circumstances, we will report your information either aggregately or anonymously.

The data that we collect from you may be transferred to, and stored at, our servers in the UK.  It may also be processed by persons operating in the European Economic Area (EEA) who work for us or an organisation we have instructed. If we do send your personal data outside the EEA we will take steps to ensure that the recipient implements appropriate measures to protect your information.

We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at

We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation)

In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of Aspire, or others. This includes exchanging information with other organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at (the new e-mail address)

Aspire may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Aspire’s website uses cookies to record visits to the website. This helps us to improve the website and provide you with a good experience when you browse the website.
Please see our Cookies Policy for more information.

This privacy policy was last updated on 25th May 2018. Aspire reserves the right to vary this privacy policy from time to time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal information to will be deemed to signify your acceptance to the variations.

Questions, comments and requests regarding this privacy policy should be addressed to

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to our Data Prvacy Officer and emailed to . We will look into and respond to any complaints we receive. You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website

If you need further information about Aspire Sports and Cultural Trust and how we manage your personal data please visit:

  1. Our Cookies Policy
  2. Contact us page where you can contact our individual departments and centres and enquire about their Fair Processing Notices/Privacy Statements